Your Privacy Matters to Us
This Privacy Policy describes how Pollen ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from pollenist.in (the "Site").
Information We Collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
- **Device information:** Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- **Order information:** Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- **Customer support information:** Information you choose to provide when contacting us.
How We Use Your Information
We use your personal information to:
- Process your orders and deliver products.
- Communicate with you about your orders and provide customer support.
- Improve and optimize our Site (e.g., by generating analytics about how our customers browse and interact with the Site).
- Send you marketing and promotional communications, if you have opted-in.
Sharing Your Personal Information
We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use payment gateways to process payments.
- We may share your information with delivery partners.
- We may share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Your Rights
If you are a resident of certain regions (e.g., GDPR), you have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or erased. If you would like to exercise this right, please contact us through the contact information below.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at events@pollenist.in or by mail using the details provided on our contact page.